FAQ

• WHERE ARE YOU BASED?

We are based in Lutherville, MD United States of America

• HOW CAN WE CONTACT YOU?

You can email us at: sagehare@outlook.com

• HOW DOES SHIPPING WORK?

Sarah Butcher Art partners with tried and trusted merchants around the world, in order to provide you with a unique shopping experience. We're able to offer great prices by shipping directly from our merchants around the world. Your order may be shipped from our warehouses in Thailand, Tibet, China, India, etc.
Because we ship directly from our partners in these countries, your item may take 2-3 weeks to arrive.
You can always contact us if you have any questions regarding your purchase at sagehare@outlook.com
or message us on Facebook or Instagram

• WHERE DO YOU SHIP TO?

We ship to almost anywhere in the world!

• WHERE'S MY TRACKING NUMBER?

Tracking numbers will be provided in a shipping confirmation email approximately 1 - 3 business days after purchase.

• HOW DO I TRACK MY ORDER?

Every order comes with a unique tracking number, this can be found in your shipment confirmation email.

• SEPARATE PACKAGES

In some instances, an order may be split into different packages for any of the following reasons:
- Certain items may be on back-order
-Weight restrictions for regular shipping imposed by the post office
-Different designers/warehouse location (we work from multiple warehouses to bring you the best selections at affordable prices)

• CAN I CHANGE OR CANCEL MY ORDER ONCE IT HAS BEEN PLACED?

We want you to enjoy your items as soon as you can! If you contact us within 24 hours we can usually cancel or change an order. We will do our best to accommodate changes with in this time frame.

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